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Terms and Conditions

Last Updated:  11/10/24

1. Introduction

Welcome to Family Clean. By using our cleaning services, you agree to the following terms and conditions. Please read them carefully.

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2. Services

Family Clean provides residential and commercial cleaning services according to the specifications outlined at the time of booking. Our services include but are not limited to, standard cleaning, deep cleaning, and specialized cleaning as per the client’s request.

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3. Booking and Cancellation

  • Booking: Services can be booked through our website, by phone, or email. Details of the cleaning schedule, services to be provided, and prices will be confirmed at the time of booking.

  • Cancellation: Clients may cancel or reschedule a service with at least 24 hours’ notice. Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee.

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4. Payments and Refunds

  • Payments: Payment for services is due at the time of service or as otherwise agreed. We accept payments via credit card, debit card, or other previously agreed-upon methods.

  • Refunds: Refunds are handled on a case-by-case basis. In the event of any dissatisfaction with our service, clients must contact us within 24 hours of service completion.

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5. Client Responsibilities

Clients are expected to provide a safe and accessible working environment for our staff. This includes but is not limited to ensuring that the property is accessible at the scheduled time and that any pets are secured.

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6. Liability

Family Clean is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services. Our liability for damages arising in connection with our services shall not exceed the total fees paid by the client to Family Clean for such services.

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7. Intellectual Property

The content on our website, including text, graphics, logos, images, and service marks, is owned by Family Clean or used with permission and is protected by copyright and trademark laws.

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8. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. All modifications will be posted on our website and will become effective immediately upon posting.

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9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the state in which our company is registered, without giving effect to any principles of conflicts of law.

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10. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

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